Employer Success Manager

Location: Morgan Hill, CA
Status: Full-time, Exempt
Reports to: CEO


Company Overview:

Surehand is the discovery-based hiring platform for the skilled industrial trades. 

We operate with a mission-first, growth-oriented mindset across all facets of the business and pride ourselves on our customer-centered, data-driven product design and development approach. (And we just LOVE our hyphens!)



Our goal is to provide a more efficient and less costly way for industrial employers to source the best people for the job, while offering skilled labor more visibility and opportunity for advancement.

If you’re looking for an opportunity to join a fast-paced and growing startup team, read on!



Position Overview:

Surehand, Inc. seeks an experienced B2B customer success professional to serve as an Employer Success Manager (ESM). The position is focused on leading customer success initiatives for our Employer segment; keeping the company focused on customer delight and measurable outcomes; and playing a key role in informing the future of the Employer user experience. The ESM will deeply understand customer outcomes through ongoing collection and analysis of data and user feedback. Turn insights into onboarding and retention strategies and provide input into the product road map. You’ll build the customer success function from a blank canvas and be involved in all aspects of Employer support, account management, customer onboarding, and supporting conversion of trial accounts to paid subscriptions.

Position Responsibilities:

Position Requirements:

Ready to join us?

Click the Apply Now button below to email us your resume for consideration and tell us why you’d make a great Employer Success Manager (ESM) on Team Surehand. Please also feel free to ask any questions you may have.


Surehand, Inc. considers all applicants for employment without discrimination on the basis of race, color, religion, sex (including pregnancy), age, national origin, disability, sexual preference, genetic information, veterans’ status or any other classification protected under state or federal law.

Apply Now