Candidate Success Manager

Location: Morgan Hill, CA
Status: Full-time, Exempt
Reports to: Chief Product Officer

Company Overview:

Surehand is the discovery-based hiring platform for the skilled industrial trades. 

We operate with a mission-first, growth-oriented mindset across all facets of the business and pride ourselves on our customer-centered, data-driven product design and development approach. (And we just LOVE our hyphens!)

Our goal is to provide a more efficient and less costly way for industrial employers to source the best people for the job, while offering skilled labor more visibility and opportunity for advancement.

If you’re looking for an opportunity to join a fast-paced and growing startup team, read on!

Position Overview:

Surehand, Inc. seeks a Candidate Success Manager (CSM) who possesses an engaging personality and a strong commitment to helping others. Duties for the Candidate Success Manager include, but are not limited to, supporting our rapidly-growing Worker user base; conducting Worker onboarding and e-nurture programs; managing the Surehand Referral program; ensuring Worker profile quality control and data verification; and minimizing Worker user churn. A key member of our product team, the CSM will provide regular insights on Worker-to-Employer interactions; improve our Worker user experience through ongoing product support and customer development; and resolve or escalate user issues to product development.

Position Responsibilities:

Position Requirements:

Ready to join us?

Click the Apply Now button below to email us your resume for consideration and tell us why you’d make a great Customer Success Manager on Team Surehand. (Please also feel free to ask any questions you may have.)

Surehand, Inc. considers all applicants for employment without discrimination on the basis of race, color, religion, sex (including pregnancy), age, national origin, disability, sexual preference, genetic information, veterans’ status or any other classification protected under state or federal law.

Apply Now